Why Needed HP Printer Support?
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It is very easy for one to get into minor issues with printers. A printer can stop printing for any numbers of reasons. For an example, a HP printer may stop printing over the WiFi when there is a problem with the internet or a loose USB connection from the HP printer to the computer can also be the cause.
Many times a printer can stop printing when the internet connection has been changed recently or have been relocated. In such conditions, a printer shows an ‘offline’ message or ‘HP printer offline’ message. In such scenarios one has to follow the below-mentioned steps:
Basic Troubleshooting Techniques
- Uninstall and Reinstall the printer drivers, this may fix the problem instantly, but make sure to restart the computer after successful uninstallation of the printer drivers and then reinstall the drivers from their respective website.
- Run Hp Print and Scan Doctor, many times this software can fix the ‘offline’ issue, one can download the software from official hp website. After a successful download of the software, one can run the software and it will diagnose the problem and it, simultaneously fixes the problem.
- Updating the Operating system(For Windows, Mac OS, Dos, Linux, Ubuntu etc.): It is possible that an updated driver can cause a printer to go offline. In case of Windows operating system, one can go to the control panel then system settings and then update windows to get the latest version of windows drivers.
After successive installation of windows drivers, one can restart the computer and then try to print.
- Removing Malware, Spyware, and Virus from the computer: A computer may not connect to a printer and get offline if the computer is infected with malicious software like a virus, spyware, and A malicious software can disable the print drivers and cause a printer to stop functioning or go offline. In such cases, one can use a good antivirus software to run a scan and clean the computer.